The desktop client captures calls by reading network traffic on the agent's computer and requires the network interface to support promiscuous mode.
fact · verified 2026-09-15
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- recording capture
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Webex WFO Design and Installation Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Design and Installation Guide, Smart Desktop requirements and capture methods
Cite this claim
APA
WarmTransfer. (2026, September 15). Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-smart-desktop-is-a-packet-sniffer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-smart-desktop-is-a-packet-sniffer
BibTeX
@misc{warmtransfer-claim-wfmvar-smart-desktop-is-a-packet-sniffer,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-smart-desktop-is-a-packet-sniffer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-smart-desktop-is-a-packet-sniffer},
note = {Claim wfmvar-smart-desktop-is-a-packet-sniffer, verified 2026-09-15}
}