Cisco states that the New WFM active agent limit might include a grace percentage without publishing the percentage.
Checked 2026-09-05
The limit might include a grace percentage.
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- licensing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Exceeding the number of named agents
Cite this note
APA
WarmTransfer. (2026, September 5). Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-new-wfm-grace-percentage. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-new-wfm-grace-percentage
BibTeX
@misc{warmtransfer-claim-wfmvar-new-wfm-grace-percentage,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-new-wfm-grace-percentage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-new-wfm-grace-percentage},
note = {Source note wfmvar-new-wfm-grace-percentage, checked 2026-09-05}
}