Insights is documented extensively in the New WFM user guide and barely at all in the Classic WFM user guide, which accounts for much of the difference in length.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- reporting
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Insights sections compared across both user guides
Cite this note
APA
WarmTransfer. (2026, September 5). Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-insights-documented-only-for-new. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-insights-documented-only-for-new
BibTeX
@misc{warmtransfer-claim-wfmvar-insights-documented-only-for-new,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-insights-documented-only-for-new},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-insights-documented-only-for-new},
note = {Source note wfmvar-insights-documented-only-for-new, checked 2026-09-05}
}