Claim record · Transition from Classic WFM to New WFM
The transition moves agent first and last name, employment number, email, format, time zone, leaving date, site and team, a person period, roles matched by name, and queues together with queue statistics.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- migration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · WFM data transition overview
Cite this claim
APA
WarmTransfer. (2026, September 5). Transition from Classic WFM to New WFM: claim wfmtrans-what-transitions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmtrans-what-transitions
BibTeX
@misc{warmtransfer-claim-wfmtrans-what-transitions,
title = {Transition from Classic WFM to New WFM: claim wfmtrans-what-transitions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmtrans-what-transitions},
note = {Claim wfmtrans-what-transitions, verified 2026-09-05}
}