Source note · Transition from Classic WFM to New WFM
Cisco documents a transition tool that moves agents and queue statistics from a Classic Cisco WFM installation to a new Cisco WFM installation and sets some default values.
Checked 2026-09-05
The transition tool helps you transition agents and queue statistics from your Classic Cisco WFM installation to your new Cisco WFM installation.
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- migration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Transition data from Classic Cisco WFM to the new Cisco WFM
Cite this note
APA
WarmTransfer. (2026, September 5). Transition from Classic WFM to New WFM: source note wfmtrans-tool-exists. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmtrans-tool-exists
BibTeX
@misc{warmtransfer-claim-wfmtrans-tool-exists,
title = {Transition from Classic WFM to New WFM: source note wfmtrans-tool-exists},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmtrans-tool-exists},
note = {Source note wfmtrans-tool-exists, checked 2026-09-05}
}