Source note · Workforce management forecasting and scheduling
NICE CXone WFM defines occupancy as the percentage of logged-in time agents spend handling interactions or work.
Checked 2026-10-02
The percentage of time that agents spend handling customer interactions (or work) compared to the total time they are logged in.
- Vendor
- NICE
- Product
- CXone WFM
- Subsystem
- metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WFM Glossary — NICE · tier 2 current vendor documentation · CXone WFM Glossary, Occupancy
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-nice-occupancy-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-nice-occupancy-def
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-nice-occupancy-def,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-nice-occupancy-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-nice-occupancy-def},
note = {Source note wfm-forecasting-scheduling-nice-occupancy-def, checked 2026-10-02}
}