Source note · Workforce management forecasting and scheduling
Microsoft instructs setting capacity-plan concurrency to 1 for voice calls and as needed for chat and messaging channels.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- capacity planning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create and manage capacity plans — Microsoft · tier 2 current vendor documentation · Create and manage capacity plans, Create a capacity plan, step 4 Concurrency (#)
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-ms-concurrency-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-ms-concurrency-voice
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-ms-concurrency-voice,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-ms-concurrency-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-ms-concurrency-voice},
note = {Source note wfm-forecasting-scheduling-ms-concurrency-voice, checked 2026-10-02}
}