Source note · Workforce management forecasting and scheduling
Genesys Cloud defines unplanned shrinkage as scheduled agents being unavailable to take interactions, and lists causes including breaks, meals, unscheduled absences, vacations, training, coaching, holidays, non-adherence and meetings.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- shrinkage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Unplanned shrinkage overview — Genesys · tier 2 current vendor documentation · Unplanned shrinkage overview, opening paragraph and causes list
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-unplanned-shrinkage. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-unplanned-shrinkage
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-genesys-unplanned-shrinkage,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-unplanned-shrinkage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-unplanned-shrinkage},
note = {Source note wfm-forecasting-scheduling-genesys-unplanned-shrinkage, checked 2026-10-02}
}