Source note · Workforce management forecasting and scheduling
Genesys Cloud computes expected agents as scheduled agents minus scheduled agents times shrinkage percent, so 200 scheduled agents at 10% shrinkage gives 180 expected agents.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- shrinkage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Unplanned shrinkage overview — Genesys · tier 2 current vendor documentation · Unplanned shrinkage overview, Example
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-shrinkage-formula. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-shrinkage-formula
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-genesys-shrinkage-formula,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-shrinkage-formula},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-shrinkage-formula},
note = {Source note wfm-forecasting-scheduling-genesys-shrinkage-formula, checked 2026-10-02}
}