Source note · Workforce management forecasting and scheduling
In Genesys Cloud, enabling Working Outside Shift Considered Exception counts time worked outside the scheduled shift as adherence exception time, lowering adherence; when disabled only late arrival counts against adherence.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- How Genesys Cloud calculates adherence and conformance — Genesys · tier 2 current vendor documentation · How Genesys Cloud calculates adherence and conformance, Working outside shift considered exception example
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-outside-shift. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-outside-shift
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-genesys-outside-shift,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-genesys-outside-shift},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-genesys-outside-shift},
note = {Source note wfm-forecasting-scheduling-genesys-outside-shift, checked 2026-10-02}
}