Source note · WebRTC in modern contact centers
To give Webex Contact Center agents WebRTC, an administrator enables WebRTC under Tenant Settings > Voice in Control Hub and selects the Desktop option in the agent's desktop profile Voice Channel options.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · 'Set up voice channels for Webex Contact Center', WebRTC / Enable WebRTC section
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-wxcc-enable-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-enable-steps
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-wxcc-enable-steps,
title = {WebRTC in modern contact centers: source note webrtc-deployment-wxcc-enable-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-enable-steps},
note = {Source note webrtc-deployment-wxcc-enable-steps, checked 2026-09-24}
}