Source note · WebRTC in modern contact centers
The Genesys Cloud WebRTC phone needs the browser pop-up blocker off, and for Embeddable Framework, Salesforce, Zendesk and Microsoft Teams integrations it runs in a separate browser window that holds the WebRTC connection.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud WebRTC phone
- Subsystem
- agent-client
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Requirements for WebRTC phones — Genesys · tier 2 current vendor documentation · Pop-up blocker and separate WebRTC window requirements
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-genesys-popup-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-popup-window
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-genesys-popup-window,
title = {WebRTC in modern contact centers: source note webrtc-deployment-genesys-popup-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-popup-window},
note = {Source note webrtc-deployment-genesys-popup-window, checked 2026-09-24}
}