Source note · WebRTC in modern contact centers
Genesys Cloud does not support customer-run private STUN/TURN servers or private proxy servers for its WebRTC connections.
Checked 2026-09-24
Genesys Cloud does not support the use a private STUN/TURN server nor does it support private proxy servers.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- nat-traversal
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Can we implement our own STUN/TURN server to proxy connections to Genesys Cloud? — Genesys · tier 2 current vendor documentation · FAQ answer
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-genesys-no-private-turn. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-no-private-turn
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-genesys-no-private-turn,
title = {WebRTC in modern contact centers: source note webrtc-deployment-genesys-no-private-turn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-no-private-turn},
note = {Source note webrtc-deployment-genesys-no-private-turn, checked 2026-09-24}
}