Source note · WebRTC in modern contact centers
Genesys Cloud can force WebRTC ICE to TURN relay candidates; Genesys says this shortens negotiation but reduces resiliency, and requires allow-listing four published CIDR blocks.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud WebRTC phone
- Subsystem
- nat-traversal
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- page updated 2025-07-08
- Checked
- 2026-09-24
Sources
- Force the Relay/TURN Behavior — Genesys · tier 2 current vendor documentation · Force the Relay/TURN Behavior: overview and CIDR allowlist section
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-genesys-force-relay. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-force-relay
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-genesys-force-relay,
title = {WebRTC in modern contact centers: source note webrtc-deployment-genesys-force-relay},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-genesys-force-relay},
note = {Source note webrtc-deployment-genesys-force-relay, checked 2026-09-24}
}