Source note · WebRTC in modern contact centers
The Amazon Connect CCP sends its SDP offer, including host, STUN-derived and TURN relay candidates, to Amazon Connect over a WebSocket signaling channel, and receives the SDP answer the same way.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- signaling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- How Contact Control Panel (CCP) uses WebRTC — Amazon Web Services · tier 2 current vendor documentation · How STUN, TURN and ICE work together, steps 1-3
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-aws-sdp-over-websocket. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-sdp-over-websocket
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-aws-sdp-over-websocket,
title = {WebRTC in modern contact centers: source note webrtc-deployment-aws-sdp-over-websocket},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-sdp-over-websocket},
note = {Source note webrtc-deployment-aws-sdp-over-websocket, checked 2026-09-24}
}