Source note · WebRTC in modern contact centers
AWS states that the CCP softphone uses persistent outbound send/receive connections from the browser, so no client-side port has to be opened for inbound traffic.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Introductory paragraph of 'Set up your network to use the ... CCP'
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-aws-no-inbound-port. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-no-inbound-port
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-aws-no-inbound-port,
title = {WebRTC in modern contact centers: source note webrtc-deployment-aws-no-inbound-port},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-no-inbound-port},
note = {Source note webrtc-deployment-aws-no-inbound-port, checked 2026-09-24}
}