Source note · WebRTC in modern contact centers
AWS strongly recommends that CCP media between the agent workstation and AWS go directly, without traversing VPNs or network accelerator hops.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- How Contact Control Panel (CCP) uses WebRTC — Amazon Web Services · tier 2 current vendor documentation · Best practices, first bullet
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-aws-avoid-vpn. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-avoid-vpn
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-aws-avoid-vpn,
title = {WebRTC in modern contact centers: source note webrtc-deployment-aws-avoid-vpn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-avoid-vpn},
note = {Source note webrtc-deployment-aws-avoid-vpn, checked 2026-09-24}
}