Source note · Troubleshooting a Webex Calling Local Gateway
When the SIP OPTIONS response shows a server error or Service Unavailable, the documented fix is to check that the Local Gateway is not in maintenance mode and that call routing is not disabled.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- SIP OPTIONS keepalive
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure trunks, route groups, and dial plans for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting section, error table SI No. 12
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting a Webex Calling Local Gateway: source note webex-local-gateway-troubleshooting-err-server-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-local-gateway-troubleshooting-err-server-error
BibTeX
@misc{warmtransfer-claim-webex-local-gateway-troubleshooting-err-server-error,
title = {Troubleshooting a Webex Calling Local Gateway: source note webex-local-gateway-troubleshooting-err-server-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-local-gateway-troubleshooting-err-server-error},
note = {Source note webex-local-gateway-troubleshooting-err-server-error, checked 2026-09-25}
}