When users are synchronized from a directory such as Active Directory, administrators cannot add users manually in Control Hub.
Checked 2026-09-30
If you synchronize your users from a directory such as Active Directory, you cannot add users manually in Control Hub.
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- user-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Ways to add users to your Control Hub organization — Cisco · tier 2 current vendor documentation · Ways to add users - directory synchronization note
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-ways-no-manual-add. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-ways-no-manual-add
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-ways-no-manual-add,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-ways-no-manual-add},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-ways-no-manual-add},
note = {Source note webex-directory-sync-setup-ways-no-manual-add, checked 2026-09-30}
}