Entra ID does not synchronize null values to Webex, so clearing an attribute in Entra ID does not clear it in Webex.
Checked 2026-09-30
Entra ID doesn't synchronize null values.
- Vendor
- Cisco
- Product
- Webex Control Hub SCIM 2.0 with custom Entra ID enterprise app
- Subsystem
- attribute-mapping
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- SCIM 2.0 provisioning with a custom Webex app in Entra ID — Cisco · tier 2 current vendor documentation · Limitations
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-scim2-null-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-scim2-null-values
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-scim2-null-values,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-scim2-null-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-scim2-null-values},
note = {Source note webex-directory-sync-setup-scim2-null-values, checked 2026-09-30}
}