Directory Connector treats a Webex user with no matching AD object as a mismatch no matter how that user was added to Webex, and can delete such users after the first full sync if the administrator chose delete.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco Directory Connector
- Subsystem
- synchronization
- Deployment
- on-premises-connector
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Deployment Guide for Directory Connector — Cisco Webex · tier 2 current vendor documentation · Perform a dry run synchronization
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-dc-mismatch-any-origin. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-dc-mismatch-any-origin
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-dc-mismatch-any-origin,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-dc-mismatch-any-origin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-dc-mismatch-any-origin},
note = {Source note webex-directory-sync-setup-dc-mismatch-any-origin, checked 2026-09-30}
}