Scheduled Directory Connector synchronization is turned off under Actions > Synchronization Mode > Disable Synchronization, and synchronized users remain in Webex but stop receiving AD updates.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco Directory Connector
- Subsystem
- rollback
- Deployment
- on-premises-connector
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Deployment Guide for Directory Connector — Cisco Webex · tier 2 current vendor documentation · Turn off directory synchronization / Deactivate
Cite this note
APA
WarmTransfer. (2026, September 30). Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-dc-disable-sync. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-dc-disable-sync
BibTeX
@misc{warmtransfer-claim-webex-directory-sync-setup-dc-disable-sync,
title = {Synchronizing users into Webex from Entra ID or Active Directory: source note webex-directory-sync-setup-dc-disable-sync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-directory-sync-setup-dc-disable-sync},
note = {Source note webex-directory-sync-setup-dc-disable-sync, checked 2026-09-30}
}