Source note · Setting up Webex Customer Assist on Webex Calling
Customer Assist does not support weighted routing; an upgraded queue that used weighted routing defaults to Top Down and can be changed after the upgrade.
Checked 2026-10-01
The weighted routing pattern from the Webex Calling Call Queue isn't supported in Customer Assist and defaults to Top Down.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- queue upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Upgrade a Webex Calling call queue to a Customer Assist queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-weighted-topdown. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-weighted-topdown
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-upgrade-weighted-topdown,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-weighted-topdown},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-weighted-topdown},
note = {Source note webex-customer-assist-setup-upgrade-weighted-topdown, checked 2026-10-01}
}