Source note · Setting up Webex Customer Assist on Webex Calling

Once a Webex Calling call queue is upgraded to Customer Assist it cannot be downgraded.

Checked 2026-10-01

Once a Webex Calling Call Queue call queue is upgraded, you can't downgrade it.

Vendor: Cisco
Product: Webex Calling Customer Assist
Subsystem: queue upgrade
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-01
Checked: 2026-10-01

Sources

Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Upgrade a Webex Calling call queue to a Customer Assist queue

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-no-downgrade. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-no-downgrade

BibTeX

@misc{warmtransfer-claim-webex-customer-assist-setup-upgrade-no-downgrade,
  title  = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-no-downgrade},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-no-downgrade},
  note   = {Source note webex-customer-assist-setup-upgrade-no-downgrade, checked 2026-10-01}
}

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