Source note · Setting up Webex Customer Assist on Webex Calling
Inferred: because an upgraded queue cannot be downgraded, the only rollback for an upgraded queue is to rebuild a basic call queue by hand, so piloting on a new Customer Assist queue first carries less risk than upgrading a production queue.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- queue upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Upgrade a Webex Calling call queue to a Customer Assist queue
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-irreversible-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-irreversible-inf
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-upgrade-irreversible-inf,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-upgrade-irreversible-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-upgrade-irreversible-inf},
note = {Source note webex-customer-assist-setup-upgrade-irreversible-inf, checked 2026-10-01}
}