Source note · Setting up Webex Customer Assist on Webex Calling
Admins can enable business texting on Customer Assist call queues so agents answer messages from text queues in Webex App.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- texting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-06 onward
- Checked
- 2026-10-01
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enable texting for Customer Assist call queues
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-texting-queues. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-texting-queues
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-texting-queues,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-texting-queues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-texting-queues},
note = {Source note webex-customer-assist-setup-texting-queues, checked 2026-10-01}
}