Source note · Setting up Webex Customer Assist on Webex Calling
On a basic Webex Calling call queue, supervisor functions are available only through feature access codes, while Customer Assist gives supervisors a Webex App supervisor view.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- positioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex Calling Call Queue and Customer Assist feature comparison — Cisco Webex Help Center · tier 2 current vendor documentation · Comparison table / Supervisor row
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-cq-fac-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-cq-fac-only
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-cq-fac-only,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-cq-fac-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-cq-fac-only},
note = {Source note webex-customer-assist-setup-cq-fac-only, checked 2026-10-01}
}