Customer Assist auto answer works on Webex App for desktop, Cisco MPP and desk phones and supported Polycom, Yealink, AudioCodes and SNOM phones, but not on mobile or tablet apps, RoomOS, analog, DECT or customer- or partner-managed devices.

Checked 2026-10-01

Vendor
Cisco
Product
Webex Calling Customer Assist
Subsystem
auto answer
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-01
Checked
2026-10-01

Sources

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-auto-answer-devices. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-auto-answer-devices

BibTeX

@misc{warmtransfer-claim-webex-customer-assist-setup-auto-answer-devices,
  title  = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-auto-answer-devices},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-auto-answer-devices},
  note   = {Source note webex-customer-assist-setup-auto-answer-devices, checked 2026-10-01}
}

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