Source note · Setting up Webex Customer Assist on Webex Calling
When an agent accepts a queue call, a screen with customer information opens automatically, and after the call the agent picks a wrap-up reason from a list and clicks Submit.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- agent client
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Get started with Webex Calling Customer Assist for Agents — Cisco Systems · tier 2 current vendor documentation · Answer calls / Wrap up
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-agent-screenpop-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-agent-screenpop-wrapup
BibTeX
@misc{warmtransfer-claim-webex-customer-assist-setup-agent-screenpop-wrapup,
title = {Setting up Webex Customer Assist on Webex Calling: source note webex-customer-assist-setup-agent-screenpop-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-customer-assist-setup-agent-screenpop-wrapup},
note = {Source note webex-customer-assist-setup-agent-screenpop-wrapup, checked 2026-10-01}
}