Source note · Webex contact center agent desktop
If WebRTC fails or disconnects while the agent is signed in, the Voice channel is set to Idle, and the Voice toggle and Set as Available (all channels) stay disabled until WebRTC reconnects.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent availability states; Changing state during interactions (WebRTC disconnect)
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-webrtc-fail-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-webrtc-fail-idle
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-webrtc-fail-idle,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-webrtc-fail-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-webrtc-fail-idle},
note = {Source note webex-contact-center-agent-desktop-webrtc-fail-idle, checked 2026-10-14}
}