Source note · Webex contact center agent desktop
If an agent navigates to a different URL in the Agent Desktop tab while a timer such as post-call wrap-up is running, the activity does not auto-complete and is recorded as exceeding the wrap-up time; using a separate tab does not affect the timer.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Get started with Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview notes on timers
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-same-tab-wrapup-timer. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-same-tab-wrapup-timer
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-same-tab-wrapup-timer,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-same-tab-wrapup-timer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-same-tab-wrapup-timer},
note = {Source note webex-contact-center-agent-desktop-same-tab-wrapup-timer, checked 2026-10-14}
}