Source note · Webex contact center agent desktop
When an agent does not accept an offered request within the configured time limit, the request returns to the queue and the agent's state on that channel changes from Available to Idle.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA section
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-rona-returns-to-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-rona-returns-to-queue
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-rona-returns-to-queue,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-rona-returns-to-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-rona-returns-to-queue},
note = {Source note webex-contact-center-agent-desktop-rona-returns-to-queue, checked 2026-10-14}
}