Where the administrator allows it, an agent can pause call recording for a set duration, after which it resumes automatically; Pause Recording and Resume Recording do not work during consult or conference calls.

Checked 2026-10-14

Vendor
Cisco
Product
Webex Contact Center
Subsystem
call-handling
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-14
Checked
2026-10-14

Sources

Cite this note

APA

WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-recording-pause-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-recording-pause-limits

BibTeX

@misc{warmtransfer-claim-webex-contact-center-agent-desktop-recording-pause-limits,
  title  = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-recording-pause-limits},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-recording-pause-limits},
  note   = {Source note webex-contact-center-agent-desktop-recording-pause-limits, checked 2026-10-14}
}

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