Source note · Webex contact center agent desktop
If an agent chooses an idle state while engaged or in wrap-up, the state becomes Pending Idle: new routing on that channel stops immediately and Idle takes effect after the last interaction and its wrap-up.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Changing state during interactions (Pending Idle)
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-pending-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-pending-idle
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-pending-idle,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-pending-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-pending-idle},
note = {Source note webex-contact-center-agent-desktop-pending-idle, checked 2026-10-14}
}