Source note · Webex contact center agent desktop
Cisco says hold and resume should be started from Agent Desktop, not from a hardphone or softphone, and the customer call and a consult call cannot both be on hold at once.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Hold and resume section
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-hold-from-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-hold-from-desktop
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-hold-from-desktop,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-hold-from-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-hold-from-desktop},
note = {Source note webex-contact-center-agent-desktop-hold-from-desktop, checked 2026-10-14}
}