Source note · Webex contact center agent desktop
The agent-states article says a Control Hub administrator toggle governs the granular agent state feature and is available from April 30, 2026 for six months.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 onward, toggle window as printed
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Channels (granular agent state), administrator toggle note
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-granular-toggle-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-granular-toggle-window
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-granular-toggle-window,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-granular-toggle-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-granular-toggle-window},
note = {Source note webex-contact-center-agent-desktop-granular-toggle-window, checked 2026-10-14}
}