Source note · Webex contact center agent desktop
Engaged Other means the agent is busy on another channel and their multimedia profile blocks new requests on this channel; Exclusive profiles allow one media channel at a time.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Engaged, Engaged Other and Reserved
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-engaged-other. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-engaged-other
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-engaged-other,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-engaged-other},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-engaged-other},
note = {Source note webex-contact-center-agent-desktop-engaged-other, checked 2026-10-14}
}