Source note · Webex contact center agent desktop
The Get started article says the voice-only Contact History tab (up to 300 records from the past 60 days) is scheduled for retirement on April 30, 2026 and is replaced by the omnichannel Customer Journey Widget.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop-layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as printed in the 2026-04-07 revision
- Checked
- 2026-10-14
Sources
- Get started with Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Auxiliary information pane, Contact History and Customer Journey Widget
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-contact-history-retire. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-contact-history-retire
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-contact-history-retire,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-contact-history-retire},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-contact-history-retire},
note = {Source note webex-contact-center-agent-desktop-contact-history-retire, checked 2026-10-14}
}