Source note · Webex contact center agent desktop
On a Channel_Failure (a temporary network or unknown error) the system retries up to three more times and then sets the agent to Idle.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Idle states and system-assigned idle codes, Channel_Failure
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-channel-failure-retry. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-channel-failure-retry
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-channel-failure-retry,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-channel-failure-retry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-channel-failure-retry},
note = {Source note webex-contact-center-agent-desktop-channel-failure-retry, checked 2026-10-14}
}