Source note · Webex contact center agent desktop
An agent must be in the Available state to receive customer calls; with Desktop as the calling option the agent answers or declines in the incoming-call popover, and with a physical phone the agent answers on the phone.
Checked 2026-10-14
You must be in the Available state to answer customer calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Accept call section
Cite this note
APA
WarmTransfer. (2026, October 14). Webex contact center agent desktop: source note webex-contact-center-agent-desktop-available-to-answer. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-available-to-answer
BibTeX
@misc{warmtransfer-claim-webex-contact-center-agent-desktop-available-to-answer,
title = {Webex contact center agent desktop: source note webex-contact-center-agent-desktop-available-to-answer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-agent-desktop-available-to-answer},
note = {Source note webex-contact-center-agent-desktop-available-to-answer, checked 2026-10-14}
}