Source note · Webex Customer Journey Data Services
Widget version 9.0.0 dropped SAS tokens in favour of the Agent Desktop's Common Identity access token, and its README states that older widget versions no longer work because version 9 uses a new set of APIs.
Checked 2026-09-30
You don't need SAS Tokens anymore, just a reference to the agent desktop CI access token
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Customer Journey Widget
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- widget version 9.0.0 and later
- Checked
- 2026-09-30
Sources
- JDS Customer Journey Widget README, version 9.0.0 — CiscoDevNet (GitHub) · tier 3 vendor-maintained repositories · README section on version 9.0.0 changes
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Customer Journey Data Services: source note webex-cjds-v9-auth-change. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cjds-v9-auth-change
BibTeX
@misc{warmtransfer-claim-webex-cjds-v9-auth-change,
title = {Webex Customer Journey Data Services: source note webex-cjds-v9-auth-change},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cjds-v9-auth-change},
note = {Source note webex-cjds-v9-auth-change, checked 2026-09-30}
}