The same PSTN Options Selection screen offers a separate Real Time Media Service (RTMS) option, which also uses service-provider-provided voice on the new platform.
Checked 2026-09-24
Real Time Media Service (RTMS): Select this option to use the service provider-provided voice on the new platform.
- Vendor
- Cisco
- Product
- Webex Contact Center 1.0 to Webex Contact Center upgrade
- Subsystem
- platform upgrade / PSTN options
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- upgrade tool as documented 2024-09-08
- Checked
- 2026-09-24
Sources
- Upgrade from Webex Contact Center 1.0 to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Perform the Pre-Upgrade Setup > PSTN Options Selection
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-rtms-option. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-rtms-option
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-upgrade-rtms-option,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-rtms-option},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-rtms-option},
note = {Source note webex-cc-vpop-lifecycle-upgrade-rtms-option, checked 2026-09-24}
}