To move a dial number from the legacy platform to the new platform, the upgrade guide tells customers to work with their partner or Cisco to port the DN to the SIP interface on the new platform; rollback reverses that port.
Checked 2026-09-24
Work with your partner or Cisco to port the DN to the SIP interface on the new platform.
- Vendor
- Cisco
- Product
- Webex Contact Center 1.0 to Webex Contact Center upgrade
- Subsystem
- dial number migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- upgrade tool as documented 2024-09-08
- Checked
- 2026-09-24
Sources
- Upgrade from Webex Contact Center 1.0 to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Move a Dial Number from the Legacy Platform to the New Platform
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-port-dn. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-port-dn
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-upgrade-port-dn,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-port-dn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-port-dn},
note = {Source note webex-cc-vpop-lifecycle-upgrade-port-dn, checked 2026-09-24}
}