The upgrade guide sequences a DN move in four steps: prepare routing objects on the new platform; disable agents and delete the DN mapping on the legacy platform; enable agents and recreate the mapping in Control Hub; then test inbound calls.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center 1.0 to Webex Contact Center upgrade
- Subsystem
- dial number migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- upgrade tool as documented 2024-09-08
- Checked
- 2026-09-24
Sources
- Upgrade from Webex Contact Center 1.0 to Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Move a Dial Number from the Legacy Platform to the New Platform (procedure steps)
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-dn-sequence. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-dn-sequence
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-upgrade-dn-sequence,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-upgrade-dn-sequence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-upgrade-dn-sequence},
note = {Source note webex-cc-vpop-lifecycle-upgrade-dn-sequence, checked 2026-09-24}
}