Source note · Using the Webex Contact Center Supervisor Desktop
Webex Contact Center agent states include Available, Idle (with administrator-configured idle reason codes), Reserved, Engaged, Engaged Other, Wrap-Up and RONA.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Webex Help Center · tier 2 current vendor documentation · Understand agent states > agent availability states
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-states-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-states-list
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-states-list,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-states-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-states-list},
note = {Source note webex-cc-supervisor-desktop-user-guide-states-list, checked 2026-09-23}
}