Source note · Using the Webex Contact Center Supervisor Desktop
To change an agent's state, the supervisor clicks the ellipsis (...) in the Actions column, selects Manage channel availability > Change agent state, chooses a state from the list, and clicks Apply.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Supervisor Desktop
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article updated 2026-09-18
- Checked
- 2026-09-23
Sources
- Supervise your agents and teams — Cisco Webex Help Center · tier 2 current vendor documentation · Supervise your agents and teams > Change agent state procedure
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-state-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-state-steps
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-state-steps,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-state-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-state-steps},
note = {Source note webex-cc-supervisor-desktop-user-guide-state-steps, checked 2026-09-23}
}