Source note · Using the Webex Contact Center Supervisor Desktop
An agent sets their own availability by choosing a state from the drop-down or search, either for all channels at once or per channel (Voice, Chat, Email, Social) with toggles, and clicking Apply.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- per-channel toggles tied to the granular state feature; current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand agent states — Cisco Webex Help Center · tier 2 current vendor documentation · Understand agent states > set your availability
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-own-state-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-own-state-steps
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-own-state-steps,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-own-state-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-own-state-steps},
note = {Source note webex-cc-supervisor-desktop-user-guide-own-state-steps, checked 2026-09-23}
}