Source note · Using the Webex Contact Center Supervisor Desktop
To monitor a call, the supervisor opens Monitor > Interactions, selects the interaction on the Active tab, clicks View in the Actions column, and clicks Listen in the interaction details.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center Supervisor Desktop
- Subsystem
- monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Monitor agents on a call — Cisco Webex Help Center · tier 2 current vendor documentation · Monitor agents on a call > procedure steps 1-5
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-steps
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-monitor-steps,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-steps},
note = {Source note webex-cc-supervisor-desktop-user-guide-monitor-steps, checked 2026-09-23}
}