Source note · Using the Webex Contact Center Supervisor Desktop
After Listen, a monitoring request pop-over appears; once the supervisor answers the call, the monitoring control pane appears and they hear the live conversation as a silent participant.
Checked 2026-09-23
Answer the call. The monitoring control pane appears, allowing you to listen to the live conversation.
- Vendor
- Cisco
- Product
- Webex Contact Center Supervisor Desktop
- Subsystem
- monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Monitor agents on a call — Cisco Webex Help Center · tier 2 current vendor documentation · Monitor agents on a call > procedure step 6 and result
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-popover. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-popover
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-monitor-popover,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-monitor-popover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-monitor-popover},
note = {Source note webex-cc-supervisor-desktop-user-guide-monitor-popover, checked 2026-09-23}
}