Source note · Using the Webex Contact Center Supervisor Desktop
Barge In is unavailable when the call is already monitored by another supervisor, when the agent is in a consultation call, or while monitoring is paused.
Checked 2026-09-23
You can't barge into a call when monitoring is paused; resume monitoring first.
- Vendor
- Cisco
- Product
- Webex Contact Center Supervisor Desktop
- Subsystem
- barge-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Monitor agents on a call — Cisco Webex Help Center · tier 2 current vendor documentation · Monitor agents on a call > barge in > restrictions
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-barge-blocked. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-barge-blocked
BibTeX
@misc{warmtransfer-claim-webex-cc-supervisor-desktop-user-guide-barge-blocked,
title = {Using the Webex Contact Center Supervisor Desktop: source note webex-cc-supervisor-desktop-user-guide-barge-blocked},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-supervisor-desktop-user-guide-barge-blocked},
note = {Source note webex-cc-supervisor-desktop-user-guide-barge-blocked, checked 2026-09-23}
}